Shipping policy

 

Shipping Policy

1. Processing Time

   • We try to make sure your orders are processed within 1-3 business days.
   • The shipping time may vary due to potential stock availability changes. Please confirm with customer service if timely delivery is a concern.
   • Orders placed on weekends or holidays will be processed on the next business days.

2. Shipping Rates and Delivery Times according to Sendle or Aupost 

   • Free Shipping: Available for orders over $99

    

3. International Shipping

   • We ship worldwide. International shipping rates and delivery times vary based on the destination.
   • Customers are responsible for any customs duties or taxes imposed by their country.

Return and Refund Policy

1. Eligibility

   • Items must be returned within 30 days of receiving the product.
   • Items must be unused, in the same condition as received, and in original packaging.

2. Non-Returnable Items

   • Gift cards
   • Sale items
   • Personal care items

3. Return Process

   • To initiate a return, contact our customer service at happysquareau@outlook.com.
   • Include your order number and reason for return in the email.
   • Customers are responsible for return shipping costs.

4. Refunds

   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchange Policy

1. Eligibility

   • Exchanges are available for defective or damaged items only.
   • To request an exchange, contact us at [happysquareau@outlook.com] with details and photos of the defective or damaged item.

2. Process

   • We will provide a return shipping label for the defective or damaged item.
   • A replacement item will be shipped once we receive and inspect the returned item.

Payment Methods

• We accept all major credit cards (Visa, MasterCard, American Express, Discover).
• Other payment methods include PayPal, Apple Pay, Google Pay, and Shopify Payments.

Privacy Policy

• Your personal information is kept confidential and secure.
• We do not sell, trade, or share your information with any third parties.

Customer Service

• For any inquiries, please contact our customer service team at [happysquareau@outlook.com] or [0430750122].
• Our customer service hours are [Mon - Fri : 9:00-5:30 ].

Terms and Conditions

• By shopping with us, you agree to comply with our policies.
• We reserve the right to update or change our policies at any time.

Thank you for shopping with Happy Square ! We appreciate your business and are here to provide the best shopping experience possible.